Tenant Information
Maintenance requests: For household repairs such as leaky faucets, plugged toilets, electrical issues, no heat, bug problem, locks not working or lost keys, please contact the Facilities Department’s Administrative Clerk at 905-372-3329 / 1- 800-354-7050 ext. 2356.
After-hours emergencies: Please contact 1-866-951-7956.
If you live in one of Northumberland County Housing Corporation (NCHC)’s units, we are your landlord. We are committed to providing important information and support to our tenants.
Annual renewal package
As a NCHC tenant, you are required to complete an Annual Eligibility Review form once every 12 months.
You also need to have all assets verified by your bank, trust company, credit union or other financial institution. Please print off copies of the Verification of Assets form to provide to your financial institution.
Internal transfer requests
There are instances when tenants need to transfer to larger or smaller units or to another location. Internal transfers are mainly due to health reasons or changes in family size. Sometimes internal transfer is needed for a tenant who has been a victim of abuse in the home. In this case, there are additional forms to complete.
You may contact your Housing Services caseworker to discuss your reason(s) for a transfer request.
Apply for a transfer
If you want to apply for a transfer, you must complete and submit the appropriate form below, and submit it to Northumberland County Housing Corporation by email or in person to 555 Courthouse Road, Cobourg, ON K9A 6J7.
You may require additional forms if you request a transfer for one of the reasons below:
- For special priority applicants experiencing abuse: Special Priority Application form
- For applicants applying to transfer for medical reasons: Limitations Assessment form to be completed by your doctor/health care professional
Tenant Complaint Process
Review the tenant complaints process for information on how complaints are resolved.
To Submit a complaint, please fill out the Tenant Complaint form below.
Maintaining our units
Facilities department staff and a Housing Services caseworker will inspect your unit once a year (usually in the spring). This annual inspection focuses on health and safety. You will be notified of the date of your inspection in writing.
For household repairs, please contact the Facilities Department’s Administrative Clerk at 905-372-3329 / 1- 800-354-7050 ext. 2356.
For after-hours emergencies, please contact 1-866-951-7956.
Our policies
As a NCHC tenant, it is your responsibility to review and abide by NCHC's policies.
Review for clarity on the intention of NCHC to adhere to Service Manager directives and to consider discrepancies between NCHC Policies and Service Manager directives.
Review the established guidelines for air conditioning units installed in NCHC units.
Review the repayment requirements for willful damage and neglect by tenants, former tenants and/or their guests.
View the established policy for resolving NCHC tenant complaints in a fair respectful manner.
Eviction Prevention for non-payment of rent
Review the established approach for dealing with non-payment of rent that creates opportunities for tenants to retain their housing.
Eviction Prevention for non-payment of rent Policy
Eviction Prevention for Social Issues
Review the established approach for dealing with various behavioural issues exhibited by tenants that creates opportunities for tenants to retain their housing.
Review for more information on how excessive use of utilities will be addressed and charged with respect to tenants whose rent is inclusive of utilities.
Exterior Spaces – Apartment Units
Review the requirements for the preservation and upkeep of all NCHC owned properties.
Exterior Spaces – Apartment Units Policy
Exterior Spaces – Townhomes
Review the requirements for the preservation and upkeep of NCHC owned properties.
View the established policy for tenant responsibilities with respect to guests and visitors.
Review the established internal review system for NCHC to ensure transparency with respect to prescribed decisions under the Housing Services Act, 2011 that affect individuals in rent-geared-to-income (RGI) units.
View the established policy for information on the laundry facilities provided in NCHC units.
Review the mandatory content and liability insurance required for NCHC tenants.
Review the established policy for information on tenant responsibility for accurately reporting income and/or household composition.
Learn more about the vehicle registration requirements at NCHC units.
Review the established no-smoking policy for all buildings and properties owned and operated by the NCHC.
View the requirements for installation, alteration and repair work completed within NCHC units.
Outside Contractors, Alterations, Repairs and Additions Policy
Review the requirements for NCHC tenants with pets.
Rent Arrears for Current Tenants
View the established procedures for the collection of rent owing to NCHC.
Rent Arrears for Current Tenants Policy
Rent Arrears for Past Tenants
View the established procedures for the collection of arrears from past tenants.
View the established policy for more information on the installation of various types of television and internet entertainment.
Review the established guidelines for the use of video surveillance cameras in NCHC facilities.
View the established guidelines for existing tenants of NCHC who wish to transfer to another unit managed by NCHC.
Review to learn more about the annual inspections required by law to be completed on NCHC units.
Review the established guidelines for use of common rooms in NCHC buildings.